Living in Denial: The Relationship between Access Denied Turnaways and ILL Requests: The Serials Librarian: Vol 0, No 0
peter.suber's bookmarks 2019-04-12
"Access denied turnaway statistics are provided to libraries to help with serials collection development, but very little research about turnaways is available. This article examines the relationship between access denied turnaways and interlibrary loan (ILL) requests at one institution in an attempt to deepen our understanding of turnaways. The study showed that there is a moderate correlation with an overall ILL requests to turnaways ratio of 11.4%. The strength of the relationship and the ILL requests to turnaways ratio do vary depending on the publisher/provider. The article also discusses potential explanations and implications as related to the relationship."