Won and done
Doc Searls Weblog 2012-05-16
Okay, my foursquare experiment is over. I won, briefly…
… and, about 24 hours later (the second screenshot) I was back in the pack somewhere.
So now I’m done playing the leaderboard game. I’d like to say it was fun, and maybe it was, in the same way a hamster in a cage has fun running in its wheel. (Hey, there’s a little hamster in all of us. Ever tried to “win” in traffic? Same game.)
The experiment was to see what it would take to reach #1 on the leaderboard, if only for a minute. The answer was a lot of work. For each check-in I needed to:
- Wake up the phone
- Find foursquare (for me it’s not on the front page of apps)
- Tap the app
- Dismiss the “Rate foursquare” pop-over window
- Tap on the green “Check In” button
- Wait (sometimes for many seconds) while it loads its list of best guesses and actual locations
- Click on the location on the list (or type it in, if it’s not there)
- Click on the green “Check In Here” button
- Take a picture and/or write something in the “What are you up to?” window
- Click on the green “Check In” button, again.
And to do that a lot. For example, at Harvard Square a few days ago, I checked in at the Harvard Coop, Radio Shack, Peets Coffee, the Cemetery, Cambridge Common and the Square itself. For just those six places we’re talking about 60 pokes on the phone. (Okay, some of the time I start at #5. But it’s still a lot of pokes.)
To make sure I had the poke count right, I just did it again, here at the Berkman Center. Now my phone says, “Okay. We’ve got you @ Berkman Center for Internet & Society. You’ve been here 45 times.”
Actually, I’ve been here hundreds of times. I only checked in forty-five of those times. The difference matters. What foursquare says in that statement is, If you haven’t checked in on foursquare, you haven’t really been there. Which is delusional. But then, delusion is part of the game. Being mayor of the 77 bus (which I have been, a number of times) confers no real-world advantages to me at all. I even showed a driver once that I was mayor of the bus. She looked at my phone, then at me, like I was a nut case. (And, from her perspective, I surely was.) Being the mayor of some food joint might win you a discount or a freebie if the establishment is so inclined. But in most cases the establishment knows squat about foursquare. Or, if it does know something, squat might be what it does.
That was my surreal experience after checking in at a Brookstone at Logan Airport last October. I coudn’t miss the large placard there…
… and asked the kid at the cash register what the “special” would be. He replied, ”Oh, that’s just a promotion.” At the other end of the flight, while transferring between concourses in Dallas-Fort Worth, I saw this ad on the tram:
On my way to the next plane I checked into as many places as I could, and found no “great deals.” (Here is my whole mini-saga of foursquare screenshots.)
But, credit where due. An American Express promo that I ran across a number of times at SXSW in Austin earlier this year provided $10 off purchases every place it ran, which was more than a few. (Screenshots start here.) We also recently got a free upgrade from Fox, the car rental company, by checking in with foursquare. And I agree with Jon Mitchell of RWW, in What Is the Point of… Foursquare?, that the service has one big plus:
Isn’t Foursquare just for spamming Twitter and Facebook with what Geoloqi’s Amber Case calls “geoloquacious” noise about your trip to the grocery store? It can be, and for too many users, it is.
But turn all that off. Forget the annoying badges and mayorships, too. There’s one useful thing at which Foursquare is very, very good: recommendations.
So I’ll keep it going for that, and for notifying friends on foursquare that I’m in town, and am interested in getting together. (This has worked exactly once, by the way, with the ever-alert Steve Gillmor.)
But still, you might ask, why have I bothered all this time?
Well, I started using foursquare because I like new stuff and I’ve always been fascinated by the Quantified Self (QS) thing, especially around self-tracking, which I thought might also have a VRM benefits, somewhere down the line. I’m also a born geographer with a near absolute sense of where I am. Even when I’m flying in the stratosphere, I like to know where I am and where I’ve been, especially if photography is also involved. Alas, you can’t get online in the air with most planes. But I’ve still kept up with foursquare on the ground, patiently waiting for it to evolve past the hamster-wheel stage.
But the strange thing is, foursquare hasn’t evolved much at all, given the 3+ years they’ve been around. The UI was no bargain to begin with, and still isn’t. For example, you shouldn’t need to check in always in real time. There should be a setup that keeps track of where you’ve been, without the special effort on your part. If there are specials or whatever, provide alerts for those, on an opt-in basis.
But evolution is planned, in a big way. Foursquare Joins the Coupon Craze, a story by Spencer E. Ante last week in The Wall Street Journal, begins with this:
Foursquare doesn’t want to be another popular—but unprofitable—social network. Its new plan to make money? Personalized coupons.
The company, which lets users alert their friends to their location by “checking in” via smartphone from coffee shops, bars and other locations, revealed for the first time that it plans to let merchants buy special placement for promotions of personalized local offers in July in a redesigned version of its app. All users will be able to see the specials, but must check into the venue to redeem them.
“We are building software that’s able to drive new customers and repeat visitors to local businesses,” said Foursquare co-founder and Chief Executive Dennis Crowley.
This tells me my job with foursquare is to be “driven” like a calf into a local business. Of course, this has been the assumption from the start. But I had hoped that somewhere along the way foursquare could also evolve into a true QS app, yielding lat-lon and other helpful information for those (like me) who care about that kind of thing. (And, to be fair, maybe that kind of thing actually is available, through the foursquare API. I saw a Singly app once that suggested as much.) Hey, I would pay for an app that kept track of where I’ve been and what I’ve done, and made that data available to me in ways I can use.
Meanwhile, there is one big piece of learning that I don’t think anybody has their head fully wrapped around, and that’s the willingness of people to go to all this work, starting with installing the app in the first place.
Back in the early days of ProjectVRM, it was taken as fact amongst developers that anything requiring a user install was problematic. Now most of us have phones with dozens or hundreds of apps or browser extensions that we’ve installed ourselves. Of course Apple and the browser makers have made that kind of thing easier, but that’s not my point. My point is that the conventional wisdom of today could be old-hat a year from now. We can cite example after example of people doing things which, in the past, it was said they were unlikely to do.