Learning from bad @TWC #CX
Here in New York City, Time Warner Cable is down. (I’m getting on over my mobile phone’s T-Mobile data connection.)
My cable modem shows the connection is live, but just blinking steadily in its attempt to pass data back and forth with TWC itself. Earlier ping tests (when the connection was merely bad) went somewhere, but latencies were all high. Now they go nowhere.
Calls to Time Warner Cable get me a message: “All circuits are busy now. Please try again later. Message NY-224-55.”
- What code do we have already? and
- What development paths are VRooMers on that can lead toward better CX?