Actual chat with an Internet Disservice Provider

ProjectVRM 2017-06-12

Summary:

After failing to get a useful answer from Verizon about FiOS availabilty at a Manhattan address (via http://fios.verizon.com/fios-coverage.ht…), I engaged the site’s chat agent system, and had this dialog: Jessica: Hi! I am a Verizon specialist, can I help you today? You: I am trying to help a friend moving into ______ in New York City. The Web […]

Link:

http://blogs.harvard.edu/vrm/2017/06/12/customerdisservice/

From feeds:

Fair Use Tracker » Current Berkman People and Projects
Berkman Planet Test Hub » ProjectVRM
Blogs.law Aggregation Hub » ProjectVRM

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Date tagged:

06/12/2017, 22:19

Date published:

06/12/2017, 12:23