Workflow Support Manager job with SPRINGER NATURE | Guardian Jobs

"The BMC series is a collection of high-quality, peer-reviewed journals, currently covering all areas of biology and medicine, focusing on the needs of the research communities, which they serve.

The Workflow Support Manager is responsible for building and leading a team of manuscript assistants who will provide administrative support for the end-to-end peer review process, including support for authors, peer reviewers, editors and internal staff.  The Workflow Support Manager will also be responsible for identifying bottlenecks in the publication process and determining appropriate solutions.  They will also ensure reports are available to enable the analysis of  delivery of performance targets such as turnaround times and author satisfaction."