Knowledge Unlatched is looking for a Sales Support Manager

"We are looking for you to support Knowledge Unlatched in building our position in the digital publishing landscape. You will help to make our over 450 library partners around the world happy supporters of Knowledge Unlatched and Open Access more generally. With your 3-5 years’ experience in the media industry, you understand our clients’ needs and you can help us to continuously meet their expectations. 

What you’ll be doing

75% of your time will be focused on customer and sales support: 

• Support our existing customer base in Europe, North America, and Asia-Pacific
• Work together with the sales team to make the implementation of Knowledge Unlatched a success
• Provide implementation support and ensure all our customers are familiar with the functionalities of our digital platform as well as our business models
• Interact with our customers on the library and publisher side, provide them with helpful feedback, necessary documentations, and reports
• Create and maintain valuable long-term relationships with our customers. You’ll be working closely together with staff members from the world’s leading academic libraries and scholarly publishing houses

25% of your time will include administrative work for the KU management and sales team: 

• Provide administrative support for the KU team on a day-to-day basis
• Prepare professional business communication documents including memos, letters, invoices, reports, and emails and make sure everybody is literally on the same page
• Arrange appointments and travel plans so our sales team gets a foot in the door of our customers"