Operations Coordinator job with SPRINGER NATURE | Guardian Jobs

lterrat's bookmarks 2017-05-17

Summary:

"The Journal Editorial Office (JEO) as a whole are responsible for taking manuscripts through the peer-review process, working with internal colleagues across the Publishing team, external customers including authors, reviewers and editors, and outsourced vendors. A key focus of the JEO is customer service, and it is part of the Coordinator’s role to help improve service standards and help meet operational KPIs.

Responsibilities

Operations

  • Guidance of submissions through the process of peer review, ensuring procedures are conducted without delay and in accordance with given turn-around times
  • Quality Assurance; maintain service levels for journal performance
  • Second level support; including query escalation and, providing supervision and mentoring to vendors, streamlining and documentation of vendor and JEO policies/records (Confluence, JFlow)
  • Assist in the optimisation of workflow processes, providing support to the team manager

Communications

  • Ensuring maintenance of contact with all stakeholders world-wide: Editorial Board Members, In-house Editors, Reviewers, Authors (phone, e-mail)
  • Contribute and communicate as part of a global team
  • Representation to internal colleagues and external customers; providing training, offering presentations, acting as a go-to source of information

Technical

  • Set-up, re-configuration and feature analysis of Peer Review System for scientific journals
  • Coordinate with our software vendor to improve software functionality, submit feedback on beta site testing, report technical errors (JIRA)
  • Interpret data reports and conduct statistical analyses
  • Integration of innovations, tools and editorial services into the peer review process (e.g., iThenticate, manuscript screening services, Transfer Desk)"

Link:

https://jobs.theguardian.com/job/6521405/operations-coordinator/

From feeds:

Open Access Tracking Project (OATP) » lterrat's bookmarks

Tags:

oa.stem oa.bmc

Date tagged:

05/17/2017, 20:21

Date published:

05/17/2017, 16:21