Failure to Deliver: Reaching Users in an Increasingly Mobile World - The Scholarly Kitchen

lterrat's bookmarks 2017-06-17

Summary:

"Although service oriented librarians are happy to teach users what they need to do, needing to first sign onto the campus network to access content or services is out of step with user’s expectations and limits authorized access to content. The promise of anytime, anywhere access to digital resources breaks down for the users who are not on campus or signed into the campus network. Few untrained users would recognize or understand the behind-the-scenes systems mediation that is taking place allowing access when one is on campus, but preventing it when they are attempting to access the same resource off the campus network. Unfortunately, this disconnect isn’t visible to most librarians, because many disappointed users do not take the time to reach out to a librarian and register a complaint, or as many researchers do, according to the Ithaka report, simply attempt to access content that is freely available.

For publishers, this lost usage does not show as a 'turn-away' connected to the campus IP addresses, because the user isn’t on the campus network. The usage simply isn’t showing up on their radar. And the cost to the publisher is that the library makes subscription decisions based on cost per use. If all the usage was counted, it could affect what journals and databases are retained."

Link:

https://scholarlykitchen.sspnet.org/2017/06/15/failure-to-deliver/

From feeds:

Open Access Tracking Project (OATP) » peter.suber's bookmarks
Open Access Tracking Project (OATP) » lterrat's bookmarks

Tags:

oa.journals oa.mobile

Date tagged:

06/17/2017, 21:28

Date published:

06/17/2017, 06:39