A year in the life of Open Access support: continuous improvement at University of St Andrews

"The LOCH Project is pleased to announce the publication of its latest case study: A year in the life of Open Access support: continuous improvement at University of St Andrews. This case study explains the 'Lean Exercise' that the Open Access and Research Publications Support Team took part in during May 2014, as well as the follow-up to this exercise and the impact it has had on the team’s day-to-day activities. The case study provides plenty of detail of the Lean method, details of process improvements undertaken at St Andrews and example documentation which is available for re-use. Case Study:  http://hdl.handle.net/10023/6430 St Andrews Lean Office:  https://www.st-andrews.ac.uk/lean/  ..."