How is it possible that Elsevier are still charging for copies of open-access articles? | Sauropod Vertebra Picture of the Week

"Ten days layer, Elsevier have finally responded. To give credit where it’s due, it’s actually pretty good: it notes how many customers made payments they needn’t have made (about 50), how much they paid in total (about $4000) and says that they are actively refunding these payments. It would be have been nice, mind you, had this statement contained an actual apology: the words 'sorry', 'regret' and 'apologise' are all notably absent. And I remain baffled that the answer to 'So when will this all be reliable?' is 'by the summer of 2014'. As noted above, the pages in question already have the information that the articles are open access, as noted in the gold 'Open Access' text at top right of the pages. Why it’s going to take several more months to use that information elsewhere in the same pages is a mystery to me."