Head of Public Services/Research & Instruction Librarian, University of Washington Libraries (apply by April 21) | ALA Connect

"Under the general direction of the Associate Dean and Director of the Bothell Campus Library, the Head of Public Services provides leadership and strategic visioning for Research Services (in-person and online reference) and Access Services (Circulation, Stacks Maintenance and Interlibrary Loan) at the University of Washington Bothell and Cascadia College Library. This position is responsible for developing Library-wide user-centered public services standards and best practices, in collaboration with other Library unit heads, supervisors and staff. This position works with Library and the campus community to foster an inclusive environment that prioritizes diversity. 

The Head of Public Services serves on the Bothell Library Leadership Team. This group functions as a collaborative group that advances the mission, vision, and values of the Library. Leadership Team members are the principal stewards for Library resources and are accountable for ensuring that resources are used wisely and effectively to meet the needs of our users. Leadership Team members serve as advocates for their areas of responsibility, representing Unit needs, priorities and perspectives in planning discussions. The Head of Public Services also works collaboratively with colleagues across the UW Libraries in support of our tri-campus “One Library Three Campuses” system: http://www.lib.washington.edu/dean/tri-campus

SPECIFIC RESPONSIBILITIES AND DUTIES • Responsible for policy development, operations, and personnel management for Access Services (Circulation, Stacks Maintenance and ILL). Establishes priorities and coordinates work within the department and with other library units. The Head of Public Services directly supervises the Access Services Manager.  • In collaboration with the Access Services Manager, supports ongoing training and development opportunities for library staff and student employees.  • Leads the operations of in-person and online reference services, in consultation with the Library’s Head of Teaching and Learning. Onboards new librarians and provides ongoing support to all librarians in the provision of reference services. • Facilitates collaboration and communication among Research Services, Access Services and Technology Services units to ensure high quality user services in-person and online. • Monitors emerging trends in reference and access services and suggests courses of action; plans for future needs in the areas of staffing, funding and additional service requirements; provides leadership in the assessment of reference and access services. • Participates in work related to the UW Libraries’ shared Integrated Library System as appropriate. • Contributes to the Library’s ongoing work related to Open Educational Resources.  • In collaboration with the Library Administrator and Head of Collections, takes the lead in managing utilization data for internal and external reporting and strategic planning. Liaises with institutional research staff at the UW Libraries, UW Bothell and Cascadia College as needed. • Provides circulation and reference services at the Library’s Information Commons Desk and online through the UW Libraries Q & A Live digital reference service. Schedule may include occasional evenings and weekends. • Under the general direction of the Head of Teaching and Learning, may provide some classroom and online instruction for targeted courses within the Library’s integrated information literacy curriculum at the lower division. • In partnership with the Head of Collections and the Manager of Access Services, coordinates the activities of Access Services to maximize the accessibility of the collections for use by the Libraries’ clientele, while maintaining concern for proper care and preservation of library material.  • Leads the development of safety trainings for library staff. Acts as primary liaison with Campus Safety Office and Emergency Preparedness Manager for security and evacuation/emergency related issues.  • Oversees, monitors, and responds to violations of the Libraries Code of Conduct, in consultation with the Library Administrator. Advises the Director on security and disruptions procedures.

- See more at: http://connect.ala.org/node/265028#sthash.tf1Q7OE0.dpuf"