Springer denies scientist access to her own research

"From: Dianne O'Leary....On September 9, I wrote to Springer asking for a pdf file of one of my papers [published in Springer's _Numerical Algorithms_]....It took until October 8 for them to answer my request, and they decided that I was not entitled to the pdf file of my own paper....My university does not subscribe to this journal -- too expensive -- so I was wondering if anyone had an idea of how I can obtain this pdf file...."