Zoom Will Be End-to-End Encrypted for All Users

Zoom is doing the right thing: it's making end-to-end encryption available to all users, paid and unpaid. (This is a change; I wrote about the initial decision here.)

...we have identified a path forward that balances the legitimate right of all users to privacy and the safety of users on our platform. This will enable us to offer E2EE as an advanced add-on feature for all of our users around the globe -- free and paid -- while maintaining the ability to prevent and fight abuse on our platform.

To make this possible, Free/Basic users seeking access to E2EE will participate in a one-time process that will prompt the user for additional pieces of information, such as verifying a phone number via a text message. Many leading companies perform similar steps on account creation to reduce the mass creation of abusive accounts. We are confident that by implementing risk-based authentication, in combination with our current mix of tools -- including our Report a User function -- we can continue to prevent and fight abuse.

Thank you, Zoom, for coming around to the right answer.

And thank you to everyone for commenting on this issue. We are learning -- in so many areas -- the power of continued public pressure to change corporate behavior.