Platforms Must Stop Unjustified Takedowns of Posts By and About Palestinians

Legal intern Muhammad Essa Fasih contributed to this post. Social media is a crucial means of communication in times of conflict—it’s where communities connect to share updates, find help, locate loved ones, and reach out to express grief, pain, and solidarity. Unjustified takedowns during crises like the war in Gaza deprives people of their right to freedom of expression and can exacerbate humanitarian suffering. In the weeks since war between Hamas and Israel began, social media platforms have removed content from or suspended accounts of Palestinian news sites, activists, journalists, students, and Arab citizens in Israel, interfering with the dissemination of news about the conflict and silencing voices expressing concern for Palestinians. The platforms say some takedowns were caused by security issues, technical glitches, mistakes that have been fixed, or stricter rules meant to reduce hate speech. But users complain of unexplained removals of posts about Palestine since the October 7 Hamas terrorist attacks. Meta’s Facebook shut down the page of independent Palestinian website Quds News Network, a primary source of news for Palestinians with 10 million followers. The network said its Arabic and English news pages had been deleted from Facebook, though it had been fully complying with Meta's defined media standards. Quds News Network has faced similar platform censorship before—in 2017, Facebook censored its account, as did Twitter in 2020. Additionally, Meta’s Instagram has locked or shut down accounts with significant followings. Among these are Let’s Talk Palestine, an account with over 300,000 followers that shows pro-Palestinian informative content, and Palestinian media outlet 24M. Meta said the accounts were locked for security reasons after signs that they were compromised. The account of the news site Mondoweiss was also banned by Instagram and taken down on TikTok, later restored on both platforms. Meanwhile, Instagram, Tiktok, and LinkedIn users sympathetic to or supportive of the plight of Palestinians have complained of “shadow banning,” a process in which the platform limits the visibility of a user's posts without notifying them. Users say the platform limited the visibility of posts that contained the Palestinian flag. Meta has admitted to suppressing certain comments containing the Palestinian flag in certain “offensive contexts” that violate its rules. Responding to a surge in hate speech after Oct.7, the company lowered the threshold for predicting whether comments qualify as harassment or incitement to violence from 80 percent to 25 percent for users in Palestinian territories. Some content creators are using code words and emojis and shifting the spelling of certain words to evade automated filtering. Meta needs to be more transparent about decisions that downgrade users’ speech that does not violate its ru