Open Access: When Authors Rule

"In 2014, the author has ascended the throne of scientific and scholarly publishing. With the rise of Open Access business models, authors today are much more than a source of content -- they've become paying customers! It's time publishers like you find out what it means when authors wear the crown. On Thursday, June 26 at 11:00am EDT/ 16:00 GMT, join Copyright Clearance Center for a complimentary webinar, 'When Authors Rule.' In an hour, CCC's panel of specialists will offer important, action-oriented insights on creating an author-centric customer service strategy.  Join Gerry Grenier, STM Future Lab Committee Chair and IEEE Director of Publishing Technologies with Kristin McNealy, Ph.D., Senior Product Manager, Wiley Author Services and Tom Ogier, CCC's Customer Service Manager. They'll share what they've learned on the job -- from frontline editorial staff training to responsive back-office support. And they'll take your questions."