Facebook and Twitter are growing into the mainstream | Media | The Guardian

Facebook, Twitter, YouTube and whoever else outsources decision-making on these issues will eventually have to internalise them, too, and have a recognisable culture, set of rules, appeals process and communications system which is capable of responding quickly to information crises. The disruption that minor calls about malicious material creates are too much for any corporate system to withstand, unless it has been designed to deal with them. The inevitable outcome will be a narrowing of the type of material promoted and circulated.