When Humanity Gets Messy, Sometimes the Best Tech Solution Is To Do Nothing

Give people ways to share images and videos with each other, and people will quickly push the limits. It’s what people do.

There’s been a slightly amusing story making the rounds these past few days: a digital “video portal” was set up to allow people in New York and Dublin to communicate with each other. And people… did exactly what you’d expect some people to do when given a spot to, um, express themselves:

However, it has also attracted a lot of unwanted attention. Some people on the Dublin side have been putting up pornographic images to the camera while one person posted video footage of the Twin Towers on fire during 9/11.

The problems have not been confined to the Dublin side. An OnlyFans model showed her breasts to onlookers in Dublin and then posted it on TikTok and Instagram. The New York portal was closed down for a time as a result.

The portal has now been closed so officials can “figure out” what to do about the fact that, sometimes, people will do wacky, crazy, or awful things if given a platform to do them.

I tend to side with Katie Notopoulos, whose take is to suck it up and open the portal back up and just revel in human absurdities.

This is terrible. The portal should reopen! In fact, we should have portals all over the country, all over the world — connecting two random places. We should have a portal between Miami and Tokyo, Florence and Dubai, Delhi and Stockholm. Currently, there’s a portal between cities in Lithuania and Poland, but let’s dream even bigger.

As she notes, at a time when people think tech is just awful, this was just fun, even if some people were perhaps less than elegant in how they used the portal.

But the portal is a case of technology that’s just pure joy.

It’s simple, there’s nothing too deep to think about. It’s not even “new” tech — video streaming between two locations is not exactly novel, although I suppose “it’s really big” differentiates it from, say, FaceTime. The situation is what makes it different — video chatting technology is usually personal, used at home or in your office conference room. Putting it in a public space, with other strangers — that makes it fun and special.

It is pure and human to be curious about strangers in another country, to be excited about the idea of seeing someone else across the screen, knowing they can see you, too. It’s fun. It’s delightful.

I mean, the story does remind me of the simple fact that if you allow people to communicate, you have to consider that some of them are going to do disturbing and awful things. And anyone managing a system that lets people communicate needs to at least consider what to do about that.

The weirdest part of this story is that it appears the people who set up the portal didn’t consider this or think about how they were going to handle these kinds of scenarios. It’s amazing that they seem to have been taken by surprise by all of this.

But sometimes (perhaps even most of the time), the answer on how you deal with the messiness of humanity communicating can simply be: nothing. Do nothing. Recognize that sometimes people are going to be people, and get on with your life.

Sure, there may be the occasional offensive image or inappropriate behavior. But that’s life. People can be weird, wild, and sometimes downright unpleasant. However, the vast majority of interactions are likely to be positive, fun, and enriching. Connecting with strangers across the globe, even briefly, can expand our horizons and remind us of our shared humanity. So let’s embrace the chaos, the silliness, and the serendipity. Open the portals and let people be people.