SiriusXM Subscription Cancellation Process Sparks New York Lawsuit

New York is suing SiriusXM over a drawn-out cancellation process allegedly aimed at trapping consumers in unwanted subscriptions. A lawsuit, filed in New York’s state Supreme Court on Wednesday, points to a probe by prosecutors, who take issue with Sirius training employees to put “subscribers through a lengthy, six-part script” that includes pitching numerous retention […]