Editorial Assistant Supervisor job with Springer Science+Business Media | 349770

"Nature Communications are seeking to appoint an Editorial Assistant Supervisor to lead a subset of the Editorial Administration team, manage the editorial administration processes, support the standardization of workflows, improve efficiencies, data collection, and support Authors, Editors, and Reviewers."

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"The main responsibilities for this role are:

• Assisting in recruiting, motivating, and supervising Editorial Assistants, reviewing progress against objectives set, meeting with each team member regularly, while ensuring they are in alignment with the Editorial Administration Centre of Excellence
• Collaborating with EAM to ensure that the career development needs of the Editorial Assistants are met
• Monitoring workloads, ensuring an even spread amongst the team, and arranging and providing team coverage during periods of absence
• Managing the flow of manuscripts from submission to acceptance through the manuscript tracking system (MTS) - performing quality checks on manuscripts and ensuring all legal forms are collected and stored
• Providing MTS support for Authors, Reviewers and Editors - troubleshooting and assisting with system issues and escalating to the relevant teams if needed
• Suggesting and implementing improvements with regards to customer services to all our customers (Authors, Reviewers, Editors and Colleagues) specifically concerning systems workflows and best practice
• Liaising with Authors, Reviewers and Editors via email and telephone - ensuring your manner is always polite, professional and helpful
• Maintaining correct information within the databases - updating person records within the MTS and ensuring manuscript information is correct
• Assisting with editorial reports
• Assisting with other ad hoc tasks associated with the editorial workflow of manuscripts

Experience, skills and qualifications:

• Experience in STM publishing, with knowledge of Open Access is essential
• Database, Microsoft Office, internet and email experience desirable"