Emergency response in the Whatsapp era! | End Poverty in South Asia
Pinboard (thomwithoutanh) 2016-07-29
He showed us a “closed group” that the PWD engineers had created on Whatsapp. For the first three days after cyclone Hudhud, there was no electricity and no mobile connectivity. As the connections were restored, the PWD closed group became functional and that acted as the main tool of communication for information sharing. For any breach of road, the Engineers shared information through the Whatsapp group with a clear location and a short explanation of the problem. The person responsible for the area responded with a message stating how long it would take to clear the block. Even requests for tools and JCBs were made on the group. This helped identify and access required resources. The action taken was narrated on the group discussion page once the problem was solved. An updated photo showing restored road connectivity was uploaded to the group.
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