Artificial Intelligence (AI): new developments and innovations applied to e-commerce - Think Tank

This in-depth analysis discusses the opportunities and challenges brought by the recent and the foreseeable developments of Artificial Intelligence into online platforms and marketplaces. The paper advocates the importance to support trustworthy, explainable AI (in order to fight discrimination and manipulation, and empower citizens), and societal-aware AI (in order to fight polarization, monopolistic concentration and excessive inequality, and pursue diversity and openness). This document was prepared by the Policy Department A at the request of the Committee on the Internal Market and Consumer Protection.