When Jack Dorsey’s Fight Against Twitter Trolls Got Personal

Pressure has mounted on technology companies to cleanse their platforms of abuse and toxicity following the 2016 U.S. presidential election, as it has become more apparent how much they were leveraged and manipulated for ill. Although CEOs are expected to ramp up their self-policing efforts, they simultaneously face the complicated task of not injecting themselves into the policing process itself, lest they fall down the slippery slope of trying to arbitrate all forms of acceptable expression online.