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How Customer Service Can Turn Angry Customers into Loyal Ones

HBR.org 2018-01-16

Summary:

An analysis quantifies the revenue impact of good service.

Link:

http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/rppQvTRZVAY/how-customer-service-can-turn-angry-customers-into-loyal-ones

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Mentoring ยป HBR.org

Tags:

Authors:

Wayne Huang, John Mitchell, Carmel Dibner, Andrea Ruttenberg, Audrey Tripp

Date tagged:

01/16/2018, 10:34

Date published:

01/16/2018, 10:00