From Availability to Access: How Students Perceive and Navigate Access to Online Information Resources | Information Technology and Libraries

Abstract:  This paper reports on student perspectives on access to online information resources when conducting an initial search for a school project. Through thematic analysis and user vignettes based on data from 175 students in elementary through graduate school, this paper explores how students determine whether they have access to online information resources, the barriers and enablers they attend to when pursuing access, and the characteristics that influence this process. Results reveal that resource previews, university and library branding, and the word download are generally viewed as enablers of access, while payment cues, learned heuristics around brands and formats, and the need to take extra steps to obtain the full text were barriers that often prevent students from trying to get access even when resources were available to them. Potential influences on individual capacity are also revealed, including experience in high- or low-availability information environments, ability to manage the complex cognitive load of determining access alongside other types of point-of-selection evaluation, a variety of dispositions related to information seeking, and situational factors related to the importance of the information need to the individual. While library staff work diligently to make online resources available, this does not automatically result in students’ ability to access those resources. This paper provides evidence to better equip library professionals for constructing their online information systems, collaborating with information providers about their online information systems, and teaching students about converting availability to access.