Workers Aren't 'Burned Out.' They're 'Getting Burned' by the Lack of Policy Protections

Soaring rates of voluntary resignations, widespread labor shortages, and the ubiquity of "Help Wanted" signs put the "labor" back in the Labor Day holiday this year, as employers struggle to respond to a jobs market that seems, for once, to have given workers the upper hand. Story after story blames current labor market conditions on "burnout," an occupational phenomenon the World Health Organization describes as a combination of symptoms that includes emotional exhaustion and reduced personal accomplishment. "Burnout -- and opportunity -- are driving record wave of quitting," the Deseret (Utah) News declared in August. But what if the diagnosis -- or rather, what we call it -- is a symptom of the real problem? Naming the phenomenon for its toll on workers, rather than for the working conditions that drive it, skews our understanding of what's wrong and how to fix it.