Supercharging Company Knowledge with AI

Harvard Business Review Report: “…Ineffective knowledge management can hinder decision making and lead to poor business performance. When knowledge is fragmented and disorganized, with information documented and stored across disconnected applications and systems, workers find it difficult and time-consuming to find the information they need when they need it. As a result, collaboration stagnates, teams are misaligned, and decision making is uninformed, leading to lower productivity and employee satisfaction, slower innovation, and potentially poorer-quality products. This ineffectiveness is how companies lose their competitive advantage, and it’s a tough problem to solve. Enter artificial intelligence. AI is increasingly enabling organizations to overcome knowledge management challenges. Teams can now instantly create and retrieve knowledge from various data sources, discover and surface valuable insights, and find, access, and create relevant information more quickly, fostering improved productivity, creativity, collaboration, decision making, and innovation. While many of the organizations interviewed are early adopters and innovators, the knowledge gap is likely to be even more pronounced in large organizations. This survey covers businesses at many stages in their journey, and the insights described in this report can point the way forward for more established organizations, as well. For organizations to fully harness the potential of knowledge management, they must reexamine their knowledge management solutions, technologies, and processes—including the use of AI—to overcome some of these challenges. This report will explore these issues and describe how forward- thinking companies are currently using AI for knowledge management, the barriers to AI adoption, how to evaluate the right AI solutions, and the successes these businesses are having in applying the technology..”