Citizen Satisfaction with US Federal Government Advances to 11-Year High
beSpacific 2018-01-31
Summary:
American Customer Satisfaction Survey (ACSI) – Federal Government Report 2017: “Citizen satisfaction with U.S. federal government services improves for a second year, increasing 2.5% to 69.7 on a 0 to 100 scale. This uptick follows a huge gain in 2016, which was the biggest one-year improvement for government in nearly 20 years of ACSI measurement. […]