Lawsuit, Citing EPIC, Alleges Amazon Locks Customers Into Prime Subscriptions With Dark Patterns

EPIC: “A recent class action filed in Washington alleges that Amazon used dark patterns to make cancelling customers’ Prime subscriptions more difficult. Dark patterns “are design features used to deceive, steer, or manipulate users into behavior that is profitable for an online service, but often harmful to users or contrary to their intent.” The lawsuit […]