Home Data & Society ellen's bookmarks End of the line: surveillance, precarity and resistance in the call centre | openDemocracy

End of the line: surveillance, precarity and resistance in the call centre | openDemocracy

ellen's bookmarks 2017-01-19

Summary:

“...the automated dialling system creates an ‘assembly line in the head’, with the next call only five seconds away."

Link:

https://www.opendemocracy.net/jamie-woodcock/end-of-line-surveillance-precarity-and-resistance-in-call-centre

From feeds:

Data & Society » Pinboard (datasociety)

Tags:

slack labor dslack

Authors:

datasociety

Date tagged:

01/19/2017, 10:14

Date published:

01/16/2017, 12:52