Heros or Schmucks?: Implications of the Hero Narrative for Gig Workers During the CoVid-19 Pandemic

Item Type Journal Article Author Lindsey D. Cameron Author Jordan Nye Fekete URL https://www.microsoft.com/en-us/research/publication/heros-or-schmucks-implications-of-the-hero-narrative-for-gig-workers-during-the-covid-19-pandemic/ Date 2020/07/12 Accessed 2021-06-17 20:01:04 Library Catalog www.microsoft.com Language en-US Abstract ABSTRACT Overnight the pandemic has turned luxury services into essential services. Nowhere is this more evident than in food delivery where grocery shoppers have been dubbed ‘heros’ by the media and customers alike. Yet these workers encounter persistent precarious work conditions as they labor under invasive technology, fickle customers, and ever-changing platform rules. Drawing on […] Short Title Heros or Schmucks?