Support Manager - Crossref
ab1630's bookmarks 2018-02-17
Summary:
"Come and work with us as our Support Manager. It’ll be fun! - Location: Remote/home-based: anywhere from the Pacific to Eastern timezones - Reports to: Head of Member Experience - Benefits: Competitive...
About the role: This is a key role in the Member Experience section of our Member and Community Outreach team. In this role you’ll be working closely with two Support Specialists to handle the most technical support queries, ensure that the member experience team has the tools and processes to effectively support members and users, work closely with the DevOps and Product teams on bug fixes and new developments to support users, and communicate with members and users on service issues, both 1:1 and in public through e.g. Twitter and GitHub...."