Job: User Engagement Specialist, Humanities Commons - Fixed Term

The user engagement specialist will facilitate active engagement and participation among individual Commons users. The specialist will work as part of a team to ensure user success through the development of documentation and training materials, as well as working with the help desk team on user support processes. The user engagement specialist will work with the community development manager in developing strategies for onboarding the individual users at new participating organizations and institutions and will track relevant metrics with respect to community growth and platform use for incorporation into regular reports. The specialist will also oversee the Commons’ social media and communication strategies and will manage the platform’s outreach via those accounts.