Center For Open Science - User Support Specialist
Hanna_S's bookmarks 2024-09-15
Summary:
"COS maintains the Open Science Framework (OSF) as a free, open source project management and collaboration tool that supports researchers throughout the entire research lifecycle - from planning, to conducting, to reporting, and discovering research. With 700,000 users globally, OSF is one of the most ubiquitous research management tools in many disciplines and communities. OSF users are primarily researchers, and the User Support Specialist will provide support and guidance to them as they follow best practices in their research workflows. A successful candidate for the role will have experience with research workflows or have been a researcher themselves, and able to provide guidance on open scholarship best practices to assist users.
As the User Support Specialist, you will play a crucial role in ensuring an excellent user experience for OSF users, supporting the Product team by managing user relationships, addressing inquiries, and providing triage support for technical issues. You will assist users in navigating the OSF, driving engagement with open science practices and contributing to the development of helpful user documentation. This role is integral to COS's mission of supporting scientific transparency and integrity through exceptional user support and communication."