Home Mentoring HBR.org Why You Should Be Tracking Customer Surplus Value

Why You Should Be Tracking Customer Surplus Value

HBR.org 2024-05-29

Summary:

This key metric can help you measure customer loyalty.

Link:

https://hbr.org/2024/05/why-you-should-be-tracking-customer-surplus-value

Updated:

05/29/2024, 10:00

From feeds:

Mentoring ยป HBR.org

Tags:

article

Authors:

Felix Eggers, Marco Vriens, Rogier Verhulst, Jason S. Talwar, Avinash Collis

Date tagged:

05/29/2024, 12:00

Date published:

05/29/2024, 08:25