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Free Your Frontline Workers to Innovate

HBR.org 2012-04-24

Summary:

Not long ago, I visited a Trader Joe's in Boston's Back Bay. As I went to pay for my goods,...

Link:

http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/yjRvvRaqQC0/unleash_innovation_on_the_fron.html

Updated:

04/24/2012, 09:58

From feeds:

Mentoring ยป HBR.org

Tags:

innovation managing people customer service

Authors:

Jeffrey F. Rayport

Date tagged:

04/24/2012, 10:04

Date published:

04/24/2012, 09:59