Home Mentoring HBR.org The Hidden Wealth Beyond Net Promoter

The Hidden Wealth Beyond Net Promoter

HBR.org 2012-05-10

Summary:

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle...

Link:

http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/uflxg1rEJPs/the_hidden_wealth_beyond_net_p.html

Updated:

05/10/2012, 10:53

From feeds:

Mentoring ยป HBR.org

Tags:

marketing sales customers nps sfdc

Authors:

Bill Lee

Date tagged:

05/10/2012, 13:38

Date published:

05/10/2012, 10:21