Spain’s New Who Defends Your Data Report Shows Robust Privacy Policies But Crucial Gaps to Fill

ETICAS Foundation’s second ¿Quien Defiende Tus Datos? (Who Defends Your Data?) report on data privacy practices in Spain shows how Spain’s leading Internet and mobile app providers are making progress in being clear about how users' personal data is being protected. Providers are disclosing what information is being collected, how long it’s being kept, and who it’s shared with. Compared to Eticas' first report on Spain in 2018, there was significant improvement in the number of companies informing users about how long they store data as well as notifying users about privacy policy changes.

The report evaluating policies at 13 Spanish Internet companies also indicates that a handful are taking seriously their obligations under the new General Data Protection Regulation (GDPR), the European Union’s data privacy law that sets tough standards for protecting customers’ private information and gives users more information about and control over their private data. The law went into effect in December 2018.

But the good news for most of the companies pretty much stops there. All but the largest Internet providers in Spain are seriously lagging when it comes to transparency around government demands for user data, according to the Eticas report released today.

While Orange commits to notify users about government requests and both Vodafone and Telefónica clearly state the need for a court order before handing users’ communications to authorities, other featured companies have much to improve. They are failing to provide information about how they handle law enforcement requests for user data, whether they require judicial authorization before giving personal information to police, or if they notify users as soon as legally possible that their data was released to law enforcement. The lack of disclosure about their practices leaves an open question about whether they have users’ backs when the government wants personal data.

The format of the Eticas report is based on EFF’s Who Has Your Back project, which was launched nine years ago to shine a light on how well U.S. companies protect user data, especially when the government wants it. Since then the project has expanded internationally, with leading digital rights groups in Europe and the Americas evaluating data privacy practices of Internet companies so that users can make informed choices about to whom they should trust their data. Eticas Foundation first evaluated Spain’s leading providers in 2018 as part of a region-wide initiative focusing on Internet privacy policies and practices in Iberoamerica. 

In today’s report, Eticas evaluated 13 companies, including six telecom providers (Orange, Ono-Vodafone, Telefónica-Movistar, MásMóvil, Euskatel, and Somos Conexión), five home sales and rental apps (Fotocasa, Idealista, Habitaclia, Pisos.com, and YaEncontré), and two apps for selling second hand goods (Vibbo and Wallapop). The companies were assessed against a set of criteria covering policies for data collection, handing data over to law enforcement agencies, notifying customers about government data requests, publishing transparency reports, and promoting user privacy. Companies were awarded stars based on their practices and conduct. In light of the adoption of the GDPR, this year’s report assessed companies against several new criteria, including providing information on how to contact a company data protection officer, using private data to automate decision making without human involvement and build user profiles, and practices regarding international data transfers. Etica also looked at whether they provide guidelines, tailored to local law, for law enforcement seeking user data.

The full study is available in Spanish, and we outline the main findings below. 

An Overview of Companies' Commitments and Shortcomings

Telefonica-Movistar, Spain’s largest mobile phone company, was the most highly rated, earning stars in 10 out of 13 categories. Vodafone was a close second, with nine stars. There was a big improvement overall in companies providing information about how long they keep user data—all 13 companies reported doing so this year, compared to only thre&l