arXiv User Survey Report - CUL Public Wiki - Dashboard

"As part of its 25th anniversary vision-setting process, the arXiv team at Cornell University Library conducted a user survey in April 2016 to seek input from the global user community about the current services and future directions.  We were heartened to receive 36,000 responses, representing arXiv’s diverse community (See Appendix A). The prevailing message is that users are happy with the service as it currently stands. 95% of survey respondents said that they are very satisfied or satisfied with arXiv. Furthermore, 72% of respondents indicated that arXiv should focus on its main purpose, which is to quickly make available scientific papers, and this will be enough to sustain the value of arXiv in the future. This theme was pervasively reflected in the open text comments. A significant number of respondents suggested keeping to the core mission and enabling arXiv’s partners and related service providers to continue to build new services and innovations on top of arXiv...."